Fine art prints
COLLECTION
A Curation of African Essence
FAQ – Buying Fine Art Prints from South Africa (Worldwide Shipping)
1. Do you ship internationally?
Yes, we ship fine art prints from South Africa to destinations worldwide.
2. How are the prints packaged for shipping?
Prints are carefully rolled and shipped in protective tubes or packaged flat (depending on size and type) to ensure they arrive in perfect condition.
3. What shipping carriers do you use?
We use trusted courier services such as DHL, FedEx, UPS, or South African Post, depending on the destination and shipping preference.
4. How long does delivery take?
- South Africa: 2–5 business days
- International: 7–14 business days (may vary by location and customs clearance)
5. Do you provide tracking numbers?
Yes, once your order is dispatched, you’ll receive a tracking number to follow your shipment.
6. Are customs duties or taxes included in the price?
No, international customers are responsible for any customs duties, import taxes, or VAT required by their country.
7. What sizes are available?
Prints are available in a range of standard and custom sizes. Each artwork listing provides size options.
8. What print materials do you offer?
We use high-quality archival paper and professional inks for museum-grade longevity. Canvas and limited-edition signed prints may also be available.
9. Can I order framed prints?
Yes, framing is available for local orders. For international shipping, we usually recommend unframed prints to reduce shipping costs and risk of damage.
10. Do you offer limited editions?
Yes, selected artworks are available as numbered and signed limited editions, accompanied by a certificate of authenticity.
11. What payment methods are accepted?
We accept major credit/debit cards, PayPal, and secure online payment platforms. Bank transfers may be arranged for larger orders.
12. What is your return policy?
If your print arrives damaged, please contact us within 7 days with photos, and we will replace it. Returns for other reasons are considered on a case-by-case basis.
13. Can I request a custom order?
Yes, we welcome custom sizes, special print finishes, or curated selections for interior design projects.
